Zeman Homes and RV Resorts COVID-19 Information
With the country continuing to face challenges with the prevention and treatment of the coronavirus (COVID-19), along with state and local governments enacting "Stay at Home Orders", we wanted to continue to share important information regarding our communities and the efforts to help prevent the spread of COVID-19 and help keep our residents, guests, employees and the community at large safe and healthy.
Operations of Manufactured Home Communities and RV Resorts
We will continue to direct our employees, residents, guests and vendors to follow CDC recommended guidelines including, but not limited to, social distancing, washing hands more frequently and cleaning frequent touch points on a regular basis. All our offices will remain physically closed to the public, including to guests and residents. We are requiring all residents and guests contact our offices by telephone or email. We will have staff at the property performing essential tasks, however, we have limited the amount of staff and their hours onsite. A majority of our staff will be working remotely on a day to day basis and available to answer phone calls and emails during normal business hours. We will also have staff available and on call for emergencies. If you have any questions, please do not plan to visit the office but feel free to call or email us. Furthermore, the following preventative measures will remain in place until further notice (please check back to our website and your email for periodic and important updates)
- All of our clubhouses and other indoor facilities will remain closed including laundry facilities.
- All our amenities including pools, sports courts, playgrounds and other amenities will remain closed.
- All scheduled events have been cancelled or postponed through June 30, 2020.
- All our RV Communities located in the Midwest and Northeastern states have delayed their respective openings. We will be monitoring the situation at each respective RV Resort and contacting our customers directly.
- All of our Florida RV Resorts will no longer be accepting reservations of stays less than 30 days through June 30, 2020.
RV Resorts Cancellation Policy
Due to COVID-19 we have temporarily modified our cancellation policies to allow our guests the ability to be more flexible in these uncertain times.
- All reservations at our Florida RV Resorts and Alabama RV Resorts that are scheduled for arrival before June 30th, 2020, can be changed or cancelled at no charge through the day prior to your scheduled arrival. We are only accepting new reservations of stays greater than 30 days through June 30, 2020.
- Our RV properties in the Midwest and Northeast have a delayed opening date of May 15, 2020.
Please call the property if you have any questions regarding your reservation and stay at our RV Resorts.
Manufactured Home Communities
We understand people, including our residents, will or have been financially impacted by COVID-19. We are asking our residents to understand and help us in these times as well with paying rent timely so we may continue to pay our employees, utility bills, taxes, insurance and other essential items to maintain the community. We will be following all the moratoriums in place for evictions and any other government orders. For those of our residents financially impacted by COVID-19, we ask you to click here to find out more information regarding our COVID-19 Deferral Payment Plan.
For those residents who are in the process of selling your home, new residents must still go through our application process. We have now uploaded our application to our website so that it may be printed at home. Our application may now be accessed here. The application needs to be printed, completed and then either scanned and emailed back to us or mailed to us. If you are a prospective resident, in certain locations, we are showing homes virtually by appointment to pre-approved applicants. Please complete the application found online and contact the community where you are interested in purchasing or renting a home.
Residents and Guests Help
As residents, guests, employees and community citizens we all share the responsibility to be vigilant in doing everything we can to combat this virus at home, work and in our communities. As a reminder, based on the information from the CDC, WHO and other sources, it is thought that the most common way to contract the virus is through person-to-person contact. It's critical we all do our part in helping to prevent the spread of COVID-19 by following the recommended CDC guidelines including:
- Maintain social distance (6 feet).
- Wash your hands frequently with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Cover your mouth and nose with a cloth face cover when around others.
- Cover your cough or sneeze with a tissue, then throw the tissue away.
- Stay home when you are sick.
- Listen to and follow the directions of your state and local authorities.
- If someone in your household has tested positive or shows signs of symptoms, keep the entire household at home as recommended by a medical provider.
Resources and Other Important Information
There are also government resources available to provide support. For more information on unemployment benefits please visit: https://www.usa.gov/unemployment
For the most updated information and preventive protocols, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.